Refund Policy

1. Overview

bdeshConnect ("bdeshConnect", "we", "us", or "our") is committed to providing you with quality digital products and services. This Refund Policy outlines the terms and conditions for refunds, cancellations, and exchanges for all products purchased through our platform.

We process all payments through Stripe, a PCI DSS Level 1 certified payment processor. Refunds, when approved, will be credited back to your original payment method.

2. eSIM Products (via Airalo)

2.1 Non-Refundable Once Activated

eSIM products are non-refundable once installed or activated on your device. This is because:

• eSIMs are unique digital products that cannot be reused once activated
• The QR code becomes invalid after installation
• Data usage begins immediately upon activation

2.2 Eligible for Refund (Before Installation)

You may request a full refund if:

• The eSIM QR code has NOT been installed or scanned
• Request is made within 14 days of purchase
• You can confirm the eSIM status is "Not Installed" in your order details

2.3 Technical Issues

If you experience technical issues with your eSIM:

• Cannot Install: We will provide technical support or a replacement QR code
• No Connection: Contact us within 48 hours of arriving in your destination country
• Device Incompatible: Refund may be issued if you provide proof of incompatibility (before installation)

Please check device compatibility on our eSIM Guide before purchasing.

3. Uber Vouchers

3.1 Non-Refundable Once Delivered

Uber voucher codes are non-refundable once the code has been delivered to your email because:

• Voucher codes are purchased from Uber and cannot be returned
• We cannot verify if a code has been viewed or shared

3.2 Exceptions

Refunds may be considered if:

• The voucher code is invalid and cannot be redeemed (we will verify with Uber)
• You received a duplicate order (accidental double purchase)
• Order was not delivered within 24 hours and you cancelled before delivery

4. Student Accommodation (via Amber Student)

bdeshConnect acts as a referral partner for Amber Student (headquartered in Australia). We help connect students with accommodation providers through Amber's platform.

4.1 Booking Refunds

Accommodation booking refunds are subject to:

• Amber Student's cancellation policy - varies by property and timing
• Individual property terms - each property has specific cancellation rules
• Booking deposit terms - some deposits may be non-refundable

For accommodation-related refunds, please contact:

• Amber Student Support: amberstudent.com/help
• bdeshConnect Support: support.enquiries@bdeshconnect.com (for booking assistance)

4.2 Enquiry Fee

bdeshConnect does not charge any fees for accommodation enquiries or referrals. All bookings and payments are processed directly through Amber Student's secure platform.

5. Payment Processing & Refunds

5.1 Stripe Payment Processing

All payments are processed securely through Stripe. A small processing fee (approximately 2.9% + $0.30 AUD) is applied to cover payment processing costs. This fee is:

• Displayed transparently at checkout
• Non-refundable as it is charged by Stripe for processing
• Applied to all card and digital wallet payments

5.2 Refund Processing Time

When a refund is approved:

• Processing: Refunds are initiated within 3-5 business days of approval
• Credit/Debit Cards: 5-10 business days to appear on your statement
• Digital Wallets: 3-5 business days (Apple Pay, Google Pay)

Refunds are credited to the original payment method used for the purchase. We cannot process refunds to a different payment method.

5.3 Chargebacks & Disputes

We encourage you to contact our support team before filing a chargeback with your bank. Filing a chargeback:

• May result in your account being suspended pending investigation
• Takes longer to resolve than a direct refund request
• May affect your ability to make future purchases

6. How to Request a Refund

To request a refund, please follow these steps:

Required Information: Your full name, email address, order number, product purchased, and detailed reason for the refund request.

7. Contact Us

For refund requests or questions about this policy, please contact: