Help Center

How can we help?

Get help with orders, payments, eSIM codes, refunds, and more. We're here 7 days a week, 9am–6pm AEST.

Have an issue? Create a ticket and our team will respond within one business day.

Check the status of your existing support tickets and replies.

View your order history and download delivery codes instantly.

Common Topics

Common questions answered instantly

After purchase, you'll receive a QR code via email. Simply scan it with your phone's camera and follow the on-screen instructions to activate.

Most newer iPhones (XS and later) and Android phones support eSIM. Check your phone settings for 'Add eSIM' or 'Add Cellular Plan' option.

You'll receive a voucher code via email. Open the Uber app, go to Wallet → Add Promo Code, and enter your code to add credits.

Refunds are available for unused eSIMs within 7 days of purchase. Once activated, eSIMs cannot be refunded.

We recommend activating your eSIM before departure while connected to WiFi. You can then enable it when you land at your destination.

Yes, all payments are processed through Stripe, a PCI-DSS compliant secure payment gateway trusted by millions worldwide.

We're available 7 days a week, 9am–6pm AEST

Get a detailed response within 24 hours

Track your issues in one place

Average first response time

Under 2 hours

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